catherine moore
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payment policies and procedures

On confirmation of your successful order, we would appreciate it if you could make a bank deposit directly into our bank account, details as follows.

bank deposit:
Nedbank Cape Town
Branch Code: 100-909
Account Number: 1009 445391
Account Holder: Catherine Moore

Proof of payment to be faxed to 021 790 6508.
Cheques are subject to bank clearance.

delivery
Once we have received confirmation of payment, we will despatch the garments on the same day, provided the payment is made before 1 pm, otherwise we will despatch it the following day. Please allow 3 working days for the goods to arrive.

Please note at present we deliver only in South Africa.

legal statement
Prices are subject to change and are inclusive of VAT but exclude postage fee. 

our returns policy
If you are in any way unhappy with your purchase, you may send the goods back to us for an exchange or refund to:

PO Box 32434 
Camps Bay
8040

Goods must be returned within 7 days, using a door to door or counter to counter service with tracking numbers. Unfortunately we cannot refund or exchange used or customer damaged goods. Please note we are not responsible for return postage. After the items have been received we will refund your payment.

Unless the goods are being returned due to a fault in the garment itself, we are not responsible for the inititial courier fee, which will be deducted from the refund.

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